How Businesses Use CaseAI on WhatsApp
Turn WhatsApp into your fastest sales, support, and enquiry channel — automated by AI, with human takeover when needed.
Tip: You can add WhatsApp on your website, or simply share your number / QR code in marketing.
“Visitors message you… CaseAI replies instantly.”
Capture enquiries, qualify leads, and reduce manual replies.
Clear use cases
Pick how you want to use WhatsApp — website, marketing, support, or all of them.
🌐WhatsApp Button on Your Website
Convert visitors into leads instantly (no forms).
- ✓Instant replies when someone clicks your WhatsApp button
- ✓Answers FAQs automatically (pricing, services, availability)
- ✓Captures leads after hours so you don’t miss enquiries
- ✓Higher conversion than email/contact forms
Example
“Hi, I’m looking for pricing.” → CaseAI replies instantly with your services, pricing, and next steps.
Best for
🧑💼Human Takeover (Manager Mode)
Jump in when a chat needs a human — then hand back to AI.
- ✓Click “Takeover” in the dashboard to reply manually
- ✓Conversation status changes to “Intervened”
- ✓Click “Return to AI” when done
- ✓AI resumes automatically and status returns to “Active”
Example
Complex enquiry or high-value customer? A manager can take over instantly, then return the chat to AI.
Best for
📚Train the AI With Your Business Data
Answers based on your website, docs, and FAQs — not generic replies.
- ✓Upload website content, PDFs, FAQs, or policies
- ✓AI responds using your business knowledge
- ✓Consistent answers across all customers
- ✓Easy to update when things change
Example
Upload your service guide + pricing PDF → CaseAI answers using your exact information.
Best for
🛟24/7 Customer Support on WhatsApp
Support customers anytime — even at night.
- ✓Answers common support questions automatically
- ✓Reduces repetitive manual replies
- ✓Escalates to a manager when needed
- ✓Keeps conversations organised and searchable
Example
“Where is my order?” → CaseAI shares your delivery timeline or escalates to a manager.
Best for
Turn WhatsApp into your smartest business channel
Add WhatsApp to your website, run campaigns that go straight to chat, and automate replies 24/7 — with manager takeover whenever needed.
If you need help with setup or training better answers, just message us — we’ll guide you.
Generate more leads and stand out on WhatsApp
Let CaseAI handle customer questions instantly so your business captures and qualifies leads before a human ever steps in.